Presentation Date & Time:
9:20am-10:20am
September 13, 2024
Better work or Bitter worker? Lessons learned from coaching frontline-driven process improvement teams
About Joan Perreault
Joan’s varied professional background helps her bring fresh perspectives to her work as a coach for frontline-driven process improvement teams at UMass Memorial Health. Her coaching is informed by her experience with Lean and idea systems as well as her background in education, marketing, and cross-cultural communication. Outside of work, Joan has an addiction to audiobooks, practices improv comedy, and is on a continuously improving mission to 5S her home (Kanban cards included).
