Tag: lean healthcare

Stop listening to the Lean critics!

The Lean community, like any other or the population in general, has its share of critics. There are those who vehemently oppose Lean in general (or TOC, or Six Sigma…), whilst lauding some other form of continuous improvement (or TOC, or Six Sigma…). It’s exhausting sometimes, and a turn off all of the time. I’ve […]

Why fight about what percentage Lean transformations fail?

If you have been following us on social media or read this blog with any amount of regularity, you know that the habit of throwing out anecdotal Lean failure rates is one of our pet peeves. The internet is littered with articles, blogs and posts that state things like “Industry experts agree…” or “Studies show…” […]

Why 0% of Lean Transformations Fail

  You read that right. 0%. None. Nil. Nada. If you’re reading this, then you’ve probably also read other articles, blogs and claims about how 50%, 75% or even 90% of all Lean transformations fail. The authors of these diatribes will then go on about all the reasons why (disengaged management, too much lingo, yada […]

Can Lean save baseball?

Another season is upon us as the boys of summer take the field for 2018. The hot dogs are getting steamed, the popcorn is popping, and the smell of the damp infield sod gradually wafts into the stands. There’s nothing quite like being at the ballpark on a summer evening. Watching professional athletes do things […]

Are KPI’s really Lean?

As a former “Ops guy”, it’s a bit of heresy for me to even question the integrity of Key Performance Indicators (KPI’s). In a very real sense, for most of my professional career KPI’s made the world go ‘round. It wasn’t until recently that I realized what side of the “truth and a good story” […]

The true power of Lean and Respect for People

As we start to wind down for the holidays and year’s end, I always find myself becoming reflective. During a group discussion at the AME workshop in Boston I recently lead on Employee Engagement, someone asked me what my proudest Lean moment has been. To answer, I relayed the story of Chris and Tony – […]

#Muffingate, or “Customer Service Part II”

Ah Customer Service. The oft-discussed topic that rarely (if ever) seems to go anywhere. Our blog post on this topic from a few weeks ago elicited some interesting responses from folks. While some folks commented that customer service is all but dead, still others gave great examples of it being alive and well. The topic, […]

This nail is proof that Lean works

This nail is proof that Lean works. We own an old house – like an “it’s so old no one really knows how old it really is so the deed says built in 1900” kind of old. My guess is it’s circa 1850-1875, judging by some of the evidence I’ve found and seen. Like this […]

Get your cookies last week? Thank Lean!

Over the last week or so, you’ve probably noticed the little boxes of happiness popping up all through your office. Purple, red, orange and brown…I speak, of course, about Girl Scout cookies. Those once-a-year packages of goodness that many folks look forward to receiving after having ordered them months ago. As the father of two […]

NEJM and Lean – something’s missing

It’s been said many times over that’s what old is new again. If’ you’ve been around for any length of time, you’ve no doubt seen this phenomenon play out in everything from fashion to toys. So, it’s with some disappointment that I have to admit that Lean is not immune to this same trend. Lately, […]